Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your Matcha must be completely unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, & please send your product to Matcha Today, 28 Morris Grove, Leeds, United Kingdom, LS5 3EZ

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: Matcha Today, 28 Morris Grove, Leeds, United Kingdom, LS5 3EZ

Shipping

To return your product, you should post your product to: Matcha Today, 128 Morris Grove, Leeds, United Kingdom, LS5 3EZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable (if the product is defective or damaged) with proof of receipt and using Royal Mail standard postage. Please contact us with proof of shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.